Agent and User-Facing Help Content
SUPPORT CONTENT
Robinhood, Knowledge Management Team
April 2022 to present
With the goal of democratizing finance for all, Robinhood strives to make investing as user-friendly as possible. This includes creating help content to answer questions and provide step-by-step app instructions.
After years of growth and contributions from a variety of stakeholders, Robinhood found itself with a backlog of outdated documentation. Then there was the pipeline of new content to be created. To accelerate the effort, Robinhood engaged Steyer Content to help refresh and standardize all of its external-facing help content.
For our part, we:
- Provided two content writers to review and refresh two-plus years of articles and posts. These consultants validated process steps and standardized user-facing content
- Aligned closely with a variety of teams, including product groups, legal and compliance, knowledge management, content designers, engineers, and project managers. Ensured accuracy and consistency across support content
- Developed efficiencies, such as an intake form to accelerate project kickoff times and add traceability
- Created new content to fill gaps and support new product features and launches. This included articles for Robinhood Wallet, Robinhood Retirement, and Pay and Request
We can work in a variety of ways to create impact, either through staff augmentation or managed work. Reach out today to find out how our content professionals can take on your outstanding projects.